Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone or WhatsApp number
• Company or brand name
• Website or marketplace links
• Service requirements
• Appointment or consultation details
• Messages and enquiries submitted through our website
• Information shared during communication with our team

We request only information that is reasonably required to understand and respond to your enquiry or provide the requested service.

Business and Service Enquiries

When you contact AgenCenter regarding services such as Amazon or marketplace management, e-commerce creatives, product imaging, A+ Content/EBC, website development, Shopify development, digital marketing, video creation or other services, we may use the information you provide to:

• Understand your business requirements
• Respond to your enquiry
• Prepare quotations or proposals
• Schedule calls or consultations
• Communicate regarding requested services
• Provide customer support
• Maintain appropriate business records
• Follow up regarding services in which you have expressed interest

We do not sell your personal information to third parties.

Appointment and Consultation Information

If you book an appointment or consultation through our website, we may collect information such as your name, contact details, preferred date and time, company information and consultation requirements.

This information is used to schedule, confirm and manage your appointment and to communicate with you regarding the consultation.

Career and Job Applications

If you apply for a career opportunity with AgenCenter India, we may collect recruitment-related information such as:

• Name and contact information
• Position applied for
• Employment experience
• Skills and qualifications
• Current and expected compensation, where requested
• Portfolio or work-sample links
• LinkedIn or professional-profile links
• Resume or CV links
• Availability information
• Application messages
• Other information voluntarily provided during the recruitment process

We use this information to review applications, assess suitability for available positions and communicate with candidates regarding current or future employment opportunities.

Candidate information may be retained for a reasonable period where we believe the candidate may be suitable for future opportunities, subject to applicable law and any deletion request.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically by our website, hosting provider or security/analytics services, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Approximate location derived from technical information
• Date and time of access
• Website interaction and performance information

Such information may be used for website operation, analytics, security, fraud prevention and improving the user experience.

Cookies and Similar Technologies

Our website may use cookies and similar technologies required for website functionality, security, user preferences and analytics.

Where optional analytics or marketing technologies are used, they may collect information regarding how visitors interact with the website.

You may control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

WhatsApp, Email and Third-Party Communication

Where you choose to contact us through WhatsApp, email, telephone or another third-party platform, information you provide may also be processed by the operator of that platform according to its own privacy practices.

We recommend reviewing the privacy policies of those services separately.

How We Use Personal Information

We may process personal information for purposes including:

• Responding to enquiries
• Providing requested services
• Scheduling consultations
• Preparing proposals and quotations
• Managing customer relationships
• Processing job applications
• Improving our website and services
• Maintaining website and information security
• Preventing misuse or fraudulent activity
• Maintaining necessary business and administrative records
• Complying with applicable legal or regulatory obligations
• Establishing, exercising or defending legal claims where necessary

We aim to limit the collection and use of personal information to what is reasonably necessary for the relevant purpose.

Sharing of Information

We do not sell or rent your personal information.

Information may, however, be shared where reasonably necessary with trusted service providers that help us operate our business, such as:

• Website hosting providers
• Cloud-storage providers
• Email and communication platforms
• Analytics providers
• Appointment or form-processing services
• Recruitment-related service providers
• Technology and IT service providers

Such providers may process information only as necessary to provide their respective services.

We may also disclose information where required by applicable law, lawful government request, court order or where reasonably necessary to protect our legal rights, users, employees or business.

Third-Party Websites and Platforms

Our website may contain links to external websites or platforms, including marketplace websites, Google services, social-media platforms, WhatsApp or client websites.

AgenCenter India is not responsible for the privacy practices, security or content of third-party websites.

We encourage users to review the privacy policies of those services before providing personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including business, recruitment, contractual, accounting, security and legal requirements.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal obligations.

Data Security

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, misuse, disclosure, alteration or loss.

However, no website, electronic communication or internet-based system can guarantee absolute security.

For this reason, users should avoid submitting passwords, OTPs, payment credentials or similarly sensitive information through general enquiry forms.

Children's Privacy

Our website and services are primarily intended for businesses, professionals and persons capable of entering into business or employment-related communications.

We do not knowingly seek to collect personal information from children through our general business-enquiry forms.

If we become aware that personal information relating to a child has been submitted without appropriate authorisation, we may take reasonable steps to delete it.

Your Choices and Requests

Subject to applicable law, you may contact us to request:

• Access to information you have submitted to us
• Correction of inaccurate information
• Updating of your information
• Deletion of information no longer required
• Withdrawal of consent where processing is based on consent
• Information about how your personal information is being handled
• Resolution of a privacy-related complaint

Certain information may need to be retained where required for legal, contractual, security or legitimate record-keeping purposes.

Marketing Communications

Where you have voluntarily provided your contact information or requested information about our services, we may contact you regarding the relevant enquiry or service.

Where required, you may ask us to stop promotional communications at any time by replying to the communication or contacting us at the email address below.

Service-related or administrative communications may still be sent where necessary.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices or applicable legal requirements.

Any revised version will be published on this page with an updated 'Last Updated' date.

We encourage visitors to review this page periodically.